Refund policy

PicoBot paid plans (Pro and Unlimited) are sold as monthly or annual subscriptions at the same price for everyone. Payments are processed by the seller and Merchant of Record as Creem , acting as the merchant and Merchant of Record.

14-day no-questions-asked refund

You can request a full refund within 14 days of your first payment without providing a reason. Once the refund is approved, the plan will be deactivated for that server, and the server will revert to the Basic plan.

Renewals

The subscription automatically renews every month or year depending on the period you choose. You can cancel at any time; when you cancel, your plan remains active until the end of the paid period, and you will not be charged for the next period. A refund for a renewed period is only provided if there is a significant service interruption caused by us.

How to request a refund

You can manage your subscription via the link in the payment email from Creem and contact us for a refund. You can also message the bot owner on Discord; please include your server ID and payment email in your request.

Refund processing time

Approved refunds typically appear in your account within 5-10 business days, depending on your payment method.